Privacy Policy

Last updated: April 15, 2026

At Playio, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

Information We Collect

We collect personal information such as your name, email address, date of birth, phone number, and payment details when you register an account or make transactions. We also gather usage data including IP address, device information, browsing history, and game preferences to enhance our services. This information is collected directly from you or automatically through cookies and similar technologies. We only collect what is necessary for providing our gaming services and complying with Australian laws.

How We Use Your Information

We use your personal information to create and manage your account, process deposits and withdrawals, and provide personalised gaming experiences. It also enables us to communicate updates, promotions, and verify your identity to prevent fraud in line with legal requirements. Additionally, we analyse usage data to improve our services, ensure compliance with the APPs, and meet obligations under the Privacy Act 1988. We do not use your data for purposes other than those notified without your consent.

Information Sharing

We do not share your personal information with third parties except where required by law, such as for regulatory compliance or law enforcement under Australian legislation. We may disclose data to trusted service providers like payment processors or hosting companies under strict confidentiality agreements compliant with the APPs. Sharing only occurs with your consent or to protect our rights, safety, or legal obligations.

Data Security

We implement robust security measures including encryption of sensitive data like payment details, secure servers with firewalls, and access controls to protect against unauthorised access. Regular security audits and compliance with APP security standards ensure your information is safeguarded. In the event of an eligible data breach under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required. Our practices align with industry standards to maintain data integrity.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or delete your personal information by contacting us. You may request details of how we handle your data, withdraw consent for certain uses, or opt out of marketing communications. We will respond to such requests promptly and without undue delay, subject to legal exemptions. For complaints, contact us first; if unresolved, you may lodge with the OAIC.

Cookies and Tracking

We use cookies and similar technologies to track usage, personalise content, and analyse site performance in compliance with APP transparency requirements. You can manage cookie preferences through your browser settings or our consent tool. Essential cookies are necessary for site functionality, while others support analytics and advertising.

Contact Us

For privacy concerns or to exercise your rights, please contact our Privacy Officer. We aim to respond within 30 days.